Refund policy

Refund & Return Policy

LAKERAIN BEAUTY Refund & Return Policy

We want you to love your purchase. If you are not completely satisfied, please review our policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and in original condition
  • In the original packaging
  • Accompanied by proof of purchase

For hygiene and safety reasons, opened or used beauty products may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used cosmetic products
  • Gift cards
  • Final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error by us.

Contact

For return requests, email support@lakerain.com.